Welcome to Outlet Greennest Living’s FAQ! We’re here to help you navigate our sustainable gardening and home essentials with ease. Below you’ll find answers to common questions about our products, shipping, and more—all designed to support your eco-conscious lifestyle.

About Our Products

Q: What types of products does Outlet Greennest Living specialize in?
A: We curate sustainable gardening and home essentials including flowering bulb gardens, elevated planters, DIY kits, eco-friendly lighting, and tools for urban gardening. Our collection focuses on products that help you live more sustainably.
Q: Are your plant products organic?
A: While not all our plants are certified organic, we prioritize sustainable growing practices. Our flowering bulb gardens and live plants are grown with minimal chemical intervention in our climate-controlled greenhouses.
Q: How should I care for my bamboo grow lights or decorative light stakes?
A: Our bamboo lighting products are designed for both indoor and outdoor use. Wipe clean with a damp cloth as needed, and avoid prolonged exposure to extreme weather conditions to maintain their natural beauty.

Ordering & Account

Q: How do I create an account?
A: During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save preferences for future purchases.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure timely delivery. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two eco-conscious shipping methods:
– Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 days after dispatch
– Free Shipping (orders over $50): Via EMS, arrives in 15-25 days after dispatch with consolidated packaging
Q: How do you protect live plants during shipping?
A: Our horticulture team uses special breathable wrapping and climate-appropriate packaging to ensure your plants arrive healthy. We recommend unpacking live plants immediately upon delivery and following the included care instructions.
Q: Do you ship internationally?
A: Yes! We ship worldwide except to some Asian and remote regions. Delivery times vary by destination. Contact us if you’re unsure about shipping to your location.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of delivery for most items. Live plants have special protection—if they arrive damaged, contact us immediately for replacement at no cost. Original shipping fees are non-refundable unless the return is due to our error.
Q: How do I initiate a return?
A: Email [email protected] with your order number and reason for return. We’ll provide instructions and a return authorization if applicable. Please use the original packaging when possible.
Q: What if I receive a damaged item?
A: We carefully inspect all items before shipping, but if something arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We’ll arrange for replacement or refund as appropriate.

Sustainability Practices

Q: How does your “Green Delivery Promise” work?
A: We offset carbon emissions for every shipment through verified programs and use minimal, recyclable packaging materials. Our free shipping option consolidates orders to reduce packaging waste and transportation impact.
Q: Are your packaging materials eco-friendly?
A: Absolutely! We use biodegradable padding for fragile items like candles and glass terrariums, and our boxes are made from recycled materials. Even our packing tape is plant-based.

Need more help? Our customer care team is happy to assist! Email us at [email protected] or write to:
Outlet Greennest Living Store
406 Ashwood Court, Vacaville, US 95688

Thank you for supporting sustainable living with your purchase!