At Outlet Greennest Living Store, we stand behind our sustainable products just as we stand for our planet. If you’re not completely satisfied with your purchase of eco-friendly home and garden items, we’re here to help with our earth-conscious returns process.

Our Green Returns Philosophy

We aim to make returns as sustainable as the products we sell. All returned items must be in their original condition with packaging to minimize waste. Please consider the environmental impact of shipping returns and only initiate when necessary.

Non-Returnable Items: For health and safety reasons, we cannot accept returns on:
• DIY Food Kits & DIY Drink Kits (opened or unopened)
• Compost Pails (used)
• Canning Supplies (used)
• Flowering Bulb Gardens (after planting)

Return & Exchange Process

  1. Initiate Your Request: Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Return items in their original packaging whenever possible to reduce waste.
  4. Ship Back: Send the package to:
    Outlet Greennest Living Store Returns
    406 Ashwood Court
    Vacaville, CA 95688
    USA
    Please include the RMA number clearly on the package.
  5. Processing: Allow 3-5 business days for processing once we receive your return.

Refund Information

We strive to process refunds within 5 business days of receiving your return. Your original payment method will be credited:

  • Credit card/PayPal refunds: 3-10 business days to appear on your statement
  • Original shipping fees are non-refundable (except for defective items)

For exchanges, we’ll ship your replacement item once the return is processed, using your preferred shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service. For international returns, please mark the package as “Returned Goods” to avoid customs fees.

Damaged or Defective Items

If your bamboo grow lights, elevated garden beds, or other products arrive damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Outlet Greennest Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Item(s) to Return: [Product Name(s)]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for (specific product)]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Sustainable Returns

In keeping with our environmental values, we:

  • Reuse or recycle all returned packaging materials
  • Donate gently used non-returnable items to community gardens when possible
  • Offset carbon emissions from return shipping through our sustainability partners

For any questions about our returns policy or sustainable practices, please contact us at [email protected].

Thank you for supporting ethical consumption with Outlet Greennest Living Store.