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Welcome to Outlet Greennest Living Store (“we”, “our”, or “us”). By accessing our website at potnplanter.com or making purchases from us, you agree to these Terms and Conditions. Please read them carefully as they affect your rights and obligations under the law.

1. Our Store & Eco-Conscious Values

Outlet Greennest Living Store specializes in sustainable gardening and home products designed for environmentally conscious consumers. Our product range includes:

  • Eco-friendly gardening solutions (elevated garden beds, compost pails, bamboo grow lights)
  • Sustainable home goods (candles, lighting, fireplace tools)
  • DIY kits for food and beverages
  • Earth-conscious accessories and tools

We serve customers worldwide (excluding certain remote areas and parts of Asia) who share our commitment to sustainable living.

2. User Responsibilities

By using our website and services, you agree to:

  • Provide accurate, current, and complete information during account registration and checkout
  • Use the website only for lawful purposes and not violate any applicable laws
  • Not reproduce, duplicate, copy, sell, or exploit any portion of our website without express written permission
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be at least 18 years old or have parental consent to make purchases

3. Products & Services

Product Descriptions

We strive for accuracy in product descriptions, pricing, and availability. However, we cannot guarantee that all descriptions are entirely error-free. If a product differs materially from its description, your sole remedy is to return it unused.

Sustainability Features

Our products are selected for their eco-friendly attributes, which may include:

  • Sustainably sourced materials (bamboo, recycled components)
  • Energy-efficient designs (grow lights, lighting products)
  • Reduced packaging waste
  • Compostable or recyclable elements

4. Ordering & Payment

Order Process

All orders are subject to product availability. The ordering process consists of:

  1. Adding items to your cart
  2. Providing accurate shipping information
  3. Selecting a payment method
  4. Reviewing and confirming your order
  5. Receiving order confirmation via email

Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

Pricing & Taxes

Prices are shown in USD and do not include applicable taxes or duties, which will be calculated at checkout where required by law.

5. Shipping & Delivery

Processing Time

Orders are processed within 1-2 business days using sustainable packaging materials.

Shipping Options

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

We currently cannot ship to certain remote areas and parts of Asia. Delivery times may vary during peak seasons.

6. Returns & Refunds

Return Policy

We accept returns within 15 days of delivery for most items in original condition with all packaging. Non-returnable items include:

  • DIY Food Kits & DIY Drink Kits (opened or unopened)
  • Used Compost Pails
  • Used Canning Supplies
  • Planted Flowering Bulb Gardens

Return Process

  1. Email [email protected] within 15 days with your order number and reason for return
  2. We’ll provide return instructions and an RMA number within 2 business days
  3. Ship items to: Outlet Greennest Living Store Returns, 406 Ashwood Court, Vacaville, CA 95688 USA
  4. Refunds are processed within 5 business days of receiving your return

Original shipping fees are non-refundable except for defective items. For exchanges, we’ll ship your replacement once the return is processed.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Limitation of Liability

Outlet Greennest Living Store shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Minor variations in product appearance from website images
  • Delivery delays caused by circumstances beyond our control
  • Improper use or assembly of products contrary to instructions

Our total liability for any claim related to these terms shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms shall be governed by the laws of California, USA, without regard to conflict of law principles.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

11. Contact Us

For questions about these Terms or our products, please contact our eco-conscious support team:

Email: [email protected]
Mail: Outlet Greennest Living Store, 406 Ashwood Court, Vacaville, CA 95688 USA

Thank you for supporting sustainable living with Outlet Greennest Living Store.